CUSTOMER CARE
At Açaí Desserts, we’re dedicated to serving fresh, flavorful açaí boards and treats that leave a lasting impression. Your experience matters to us, and we're here to make sure everything—from placing your order to enjoying your dessert—is simple and stress-free. If you have questions about our menu, ingredients, dietary needs, or custom and event orders, feel free to reach out. You can contact us at orders@acaidesserts.com or call us at 347-215-1169, and we aim to respond within 24 hours.
We’re more than just a dessert brand—we’re about creating moments you can savor. Our Customer Care policy outlines everything you need to know about placing orders, pickup and delivery options, freshness standards, and how we handle special requests. Whether you're ordering for yourself or planning a party, you can count on us for friendly service and consistent quality. If something’s not quite right, let us know—we’ll do our best to make it right. At Açaí Desserts, your satisfaction is always our priority.
PRIVACY & SAFETY
At Açaí Desserts, your privacy and safety are extremely important to us. We are committed to protecting your personal information and ensuring a secure online experience. When you place an order through our website or social media, we collect only the information necessary to process and fulfill your order—such as your name, contact details, and delivery address.
All payments are securely processed through trusted third-party providers, and we do not store your credit card or banking details on our servers. These providers use encryption and security protocols to keep your financial information safe.
We may use your contact information to confirm your order, update you on delivery status, or follow up after your purchase to ensure you’re satisfied. We do not sell, rent, or share your personal information with outside parties for marketing purposes.
Our goal is to create a safe and enjoyable experience for all of our customers.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments